BOKKA Salon Policies
Our Policies
Our policies help us provide every guest with attentive service while respecting the time of our clients and salon professionals.
Service Adjustments
Your satisfaction is our highest priority. If you have a concern about your service, please contact the salon within seven days of your appointment. We may ask you to return so that your service can be evaluated in person.
When appropriate, a complimentary adjustment will be offered and must relate to the service and goals agreed upon during the original consultation. Adjustments do not cover a change of mind, a newly requested service, failure to follow recommended home care, or changes made by another salon or stylist after your BOKKA appointment.
Completed services are non-refundable. Management will review each concern individually and determine the appropriate solution. Whenever possible, adjustments should be completed within 14 days of the original appointment.
Late Arrivals
Please contact us if you expect to be late. Guests arriving more than 15 minutes late may have their service shortened or may need to reschedule to avoid delaying the next client. If there is not enough time to safely complete the scheduled service, the applicable cancellation fee may be charged.
Our Team, Your Choice
Sometimes a fresh perspective is exactly what you need. If you would like to try another member of our team, please let us know. We work collaboratively and are happiest when you love your hair and your BOKKA experience.
Cancellations and Rescheduling
We respectfully require at least 24 hours’ notice when canceling or rescheduling an appointment.
Appointments canceled or rescheduled with less than 24 hours’ notice will be charged 50% of the scheduled service total. No-shows will be charged 100% of the scheduled service total.
Color corrections, hair extensions, keratin or smoothing treatments, and appointments reserved for three hours or longer may require 48 hours’ notice and a deposit. Any special requirements will be explained when the appointment is booked.
A valid credit or debit card is required to reserve an appointment. By booking or confirming an appointment, you acknowledge this policy and authorize BOKKA Salon to charge applicable late-cancellation or no-show fees to the card on file.
We understand that genuine emergencies happen and may make exceptions at management’s discretion.
Deposits and Specialty Appointments
Certain appointments may require a deposit. Deposits are applied toward the final service balance but may be forfeited when an appointment is canceled or rescheduled inside the required notice period.
Custom-ordered products, including extension hair, are non-refundable once ordered. Additional extension terms and maintenance requirements may apply.
Product Returns
Gift Cards
Unused and unopened retail products in their original packaging may be exchanged or returned for salon credit within 14 days of purchase with proof of purchase.
Opened or used products cannot be returned unless the product is defective or management approves an exception. Styling tools are final sale and are subject to the manufacturer’s warranty. Salon credits do not expire and carry no service or maintenance fees.
Purchased BOKKA Salon gift cards do not expire and carry no service or maintenance fees. They are non-refundable but may be transferred to another person.
Gift cards cannot be redeemed for cash except where required by law and cannot be used to purchase another gift card.
Gift cards represent a dollar value and do not guarantee the future price of a particular service. Service prices are subject to change. BOKKA Salon is not responsible for lost or stolen gift cards that cannot be verified in our system.
Pricing and Consultations
Prices may vary based on the stylist, time required, hair length, density, condition, product usage, and complexity of the service. Online and menu prices should be considered starting prices unless otherwise stated.
Your stylist will discuss the service plan and estimated price during your consultation. If the service needs to change significantly, we will discuss the updated plan and price with you before proceeding.
Health and Wellness
If you are experiencing a contagious illness, fever, or symptoms that could affect other guests or team members, please contact us as soon as possible to reschedule. Illness-related exceptions to the cancellation policy will be considered individually by management.
Gratuity
Gratuity is never required, but it is always appreciated. Gratuity is not included in our service prices and may be added on the credit card during checkout.
Respectful Environment
BOKKA Salon is committed to providing a welcoming and respectful environment. Abusive, threatening, discriminatory, inappropriate, or unsafe behavior will not be tolerated. We reserve the right to decline or discontinue service when necessary to protect our guests and team.
By scheduling an appointment with BOKKA Salon, you acknowledge and agree to these policies.
Color, Chemical Services and Allergies
Please disclose your complete hair history, including previous color, lightener, henna, keratin or smoothing treatments, medications, allergies, sensitivities, scalp conditions, and at-home chemical services.
A patch test, strand test, consultation, or signed consent form may be required before certain services. BOKKA Salon may modify, postpone, or decline a service when we believe it could compromise your hair, scalp, health, or safety.
Major transformations and corrective color may require multiple appointments. Inspiration photos are helpful, but exact results cannot always be guaranteed because every guest’s hair history and condition are different.
Children, Guests and Service Animals
To preserve a safe and relaxing environment, please limit additional guests whenever possible. Children must be supervised by a responsible adult and should visit the salon only when receiving a service.
Trained service animals are welcome in accordance with the Americans with Disabilities Act.
Forms of Payment
We accept Visa, Mastercard, Discover, debit cards, and cash. We do not accept American Express. Payment is due at the completion of your appointment.